TERMS & CONDITIONS
These terms and conditions apply to all orders placed by the customer with Pierrot la Lune Aps at www.pierrotlalune.dk.
Please read our Terms and Conditions carefully before placing any orders on www.pierrotlalune.dk. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
HOW TO SHOP ONLINE
a. Submitting your order
Before proceeding to payment, you can review your order and make changes if needed. You are bound by your order from the moment you accept the online offer of Pierrot la Lune and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website or via Pierrot la Lune Customer Service order via telephone). Please note that the order will not be valid if Pierrot la Lune cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old. Please note that all prices and product information on pierrotlalune.dk are subject to change. We cannot provide information about, or guarantee item availability in our stores via the website; some garments that can be seen online are only available, or may be sold out, in selected stores.
b. Payment and pricing
The online store is available only to customers who have been issued a valid credit card by a card provider that is acceptable to Pierrot la Lune online. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The total order sum will be checked and reserved against the your credit card until the time of delivering the order from our warehouse. Pierrot la Lune reserves the right to restrict multiple quantities of an item, or of orders, being shipped to any one customer or postal address.
All prices, VAT and delivery charges will be adjusted to the currency used in the country you would like your items shipped to. The total price in the checkout will clearly state all charges. For orders outside of the EU, VAT will automatically be deducted, and clearly stated, in the checkout process. International shippings may be subject to import duties. We are unable to specify the exact amount of duties and taxes you might have to pay for your package as these charges are decided by your local Customs. You will be invoiced for the local taxes and duties.
Please note that the shipping cost is not included in the prices displayed in the web shop.
c. Order confirmation
You will receive an immediate online confirmation on your screen at the end of the checkout, as well as an email confirmation of your order from Pierrot la Lune.
d. Changes to your placed order
Once your order has been placed and you have received an order confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact Pierrot la Lune Customer Service immediately.
PRICING POLICY AND CHARGES
Prices are shown in DKr (Danish Kroner) If you change the shipping country in the checkout process, the currency will change. All prices displayed in the Pierrot la Lune online store include country specific Value Added Tax (VAT) and exclude shipping fees. The shipping fees will be added to the order in the checkout step and might differ based on which country your order is shipped to. You can select shipping country when entering or browsing the website, or when entering your details in the checkout step. Please find more information about our delivery charges for each country under section (Delivery and Shipping).
International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Pierrot la Lune has no control over these charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges for customs clearance and to clear the package from customs.
We accept payment by VISA / Mastercard / Electron /American express .
When paying by credit or debit card, Pierrot la Lune reserves the right to check the validity of the card, that there is enough balance to cover the purchase sum, and the address details of the purchaser are correct. Pierrot la Lune reserves the right to deny the purchase. The full payment is charged when the package is dispatched. Credit card payment is made with NETS/TELLER All transactions are encrypted and 100% secure.
Pierrot la Lune cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer.
b. Import duties and taxes
All customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Pierrot la Lune has no control over these costs, and cannot give any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country.
DELIVERY AND SHIPPING
Shipping country is chosen at checkout. All prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Pierrot la Lune will take the greatest of care to be as accurate as possible when receiving and dispatching orders. Pierrot la Lune will dispatch the approved orders as quickly as possible and in the order that they have been received. Please note that we only sell items that we have in stock. Garments may sell out during the shopping session, and stock availability will be updated once you reach the checkout. We dispatch all orders within 24 hours (Monday – Friday) with the exception of sale and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Pierrot la Lune is not responsible for any delays caused by destination customs clearance processes.
International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Pierrot la Lune has no control over these charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges for customs clearance and to clear the package from customs.
If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge. In the case of termination in accordance with this paragraph, Pierrot la Lune will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination. The place of delivery is deemed to be the address that the consumer makes known to Pierrot la Lune at the time of registering personal details and placing the order.
a. Shipping destinations and shipping fees
Shipping fees specified in DKr or Eurowill be displayed in checkout and is based on the weight of the package.
b. Uncollected packages
Pierrot la Lune will not pay shipping for uncollected packages. We will charge you for the cost of return shipping and administrative costs.
RIGHT OF RETURN/CANCELLATION
a. Our policy
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. During this period we trust that you will treat the product and its packaging with care.
During this period of 14 calendar days you have the right to cancel, which means that you are allowed to change your mind and send back the goods you have received –as far as this is reasonably possible – in the original state and packaging, without any obligations from your side, apart from the return shipping fees to our office in Denmark. If you want to do this, you must send back the goods undamaged and unused, and any Pierrot la Lune labels or tags must be intact.
Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused.
All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items Pierrot la Lune will make a full refund to you, including for return shipping, as soon as possible upon receipt of the goods and within 30 days, beginning with the date of receipt of the goods.
b. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return.
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Danish law. Pierrot la Lune may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
CVR No: 35 25 42 93
Pierrot la Lune ApS