Privacy Policy 2018-06-18T16:37:44+00:00

Privacy Policy

Data privacy is of extremely high importance for us and as we’re open and transparent, we have a clear policy setting of how your personal data will be processed and protected.

Controller of your personal data:
Pierrot La Lune ApS is the controller of the personal data you submit to us and responsible for your personal data under the applicable data protection law.
Pierrot La Lune ApS
Boeletvej 35
8680 Ry
Denmark

VAT NO: DK-35254293

Where do we store your data?
Pierrot La Lune is committed to protecting your privacy. All information provided by you is gathered securely through the SSL, which means Secure Sockets Layer. A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. Only your bank has access to your information.

Access to your data:
Your data may be shared within the employees of Pierrot La Lune. We never pass on, sell or swap your data for marketing purposes to third parties outside Pierrot La Lune.

Your rights:
Right to access:
You always have the right to get information about the personal data we hold on you. You can contact us, and then will provide you with your personal data via email.

Right to portability:
Whenever Pierrot La Lune process your personal data based on your consent or agreement, you can get a copy of everything. This naturally only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
If you have a Pierrot La Lune account, you can edit your personal data under your account at the following link: https://pierrotlalune.dk/my-account/.

Right to erasure:
You have the right to erase any personal data processed by Pierrot La Lune at any time except for the following situations:

* you have an ongoing matter with our Customer Service.
* you have an open order which has not yet been shipped or partially shipped.
* you have an unsettled debt with us, regardless of the payment method.
* your debt has been sold to a third party within the last three years or one year for deceased customers.
* if you have made any purchases on the webshop, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to our newsletter (direct marketing):
You have the right to object to direct marketing sent by us.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing mails

How to pursue your rights:
We always take data protection seriously and therefore we handle your requests in relation to your rights stated in the text above. Feel free to talk us at info@pierrotlalune.dk.

Online purchase

How we use your personal data:
* We will use your personal data to manage your purchase online at our website by processing your orders and returns by our online services, send you notifications of delivery status or in the event of any problems with the delivery of your items.
* We will use your personal data to handle your payments.
* We will also use your data in order to handle complaints and warranty matters for our products.
* Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

The type of personal data we process:
* contact information (name, address, email address and telephone number)
* payment information and payment history
* credit information
* order information

If you have a Pierrot La Lune account we will also process your personal data submitted in relation to the account.
* account name or email
* shopping history

Who has access to your personal data:
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above; companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

The legal ground to process your personal data:
We need your personal data in order to manage and deliver the order directly to you. Your data is being kept as long as you are an active customer.

Direct marketing

Why we use your personal data:
We will use your personal data to send you marketing offers and invitations through e-mails.

The type of personal data we process:
* contact information such as e-mail address, telephone number and postal code
* what products and offers you have clicked on

If you have a Pierrot La Lune account we will also process your personal data submitted in relation to the account.
* name
* address
* Email
* shopping history

Who has access to your personal data:
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside Pierrot La Lune.

The legal ground to process your personal data:
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that will be sent to you based on our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and object to direct marketing.
When you do so Pierrot La Lune won’t be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by the following means:
* by unsuscribe Pierrot La Lune newsletter.
* by contacting costumer service at info@pierrotlalune.dk

How long do we save your data:
We will keep your data for direct marketing until you withdraw your consent, which you can do by writing at info@pierrotlalune.dk.

Pierrot La Lune Account

Why do we use your personal data:
We will use your personal data to create and manage your personal account in order to give you a personalized and relevant experience at Pierrot La Lune.

We will provide you with your order history and details around your orders and enable you to handle your account settings. We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
In order to provide you with relevant product recommendations Pierrot La Lune will process your navigation and browsing on our website, your shopping history as well as the data you submitted to us through your account.

What types of personal data do we collect:
We will always process your email address and password that you submit to us, when you sign up for a Pierrot La Lune account.
We will process following categories of personal data if you choose to provide it to us:
* contact information such as name, address, telephone number, email.

We will process the following categories of personal data if you make a purchase:
* order history
* delivery information
* payment history

We will also process the following categories of personal data connected to your cookies:
* click history

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above; to optimize the website we use website agencies and analysis tools for product rating.

What is the legal ground to process your personal data:
The processing of your personal data for your account is based on your consent when you create your Pierrot La Lune account.

How long do we keep your data:
We will keep your data for as long as you have an active Pierrot La Lune account.
You have the right to close your account at any time. If you choose to do so your account will get permanently deleted. We will, however, keep your personal data if there are any legal requirements and if there is an open dispute.

How to pursue your rights:
Data protection is important to us, and therefore we handle your requests in relation to your rights stated above. You can always contact us at info@pierrotlalune.dk

Customer service

Why do we use your personal data:
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.
We may also contact you if there is any problems with your order.

What types of personal data do we process:
* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information
* account or member number
* all correspondance in the matter

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

How long do we keep your data:
For one year unless;
* you have an ongoing matter with Customer Service.
* you have an unsettled debt with Pierrot La Lune, regardless of the payment method.
* your debt has been sold to a third party within the last three years or one year for deceased customers.
* your credit application has been rejected within the last three months.
* if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Pierrot La Lune legitimite interest. Pierrot La Lune will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Development and improvement

Why do we use your personal data:
We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymized data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our website.
The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.

What types of personal data do we process:
* customer number
* country
* account settings

We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history

We will also process the following categories of personal data connected to cookies:
* click history

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data:
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.

How long do we save your data?
We will keep your data for as long as you have an active Pierrot La Lune account.
After your account has been terminated your data will be deleted.

Fullfilment of legal obligations

Why we use your personal data:
To comply with obligations in laws, court rulings and decisions from authorites.
This includes to use your personal data to collect and verify accounting data to comply with bookeeping rules.

What types of personal data do we process:
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

Who has access to your personal data:
Your data will be shared within Pierrot La Lune ApS.
We will share your personal data with IT companies that provides bookeeping system solutions.

The legal ground to process your personal data:
The processing of your personal data is necessary for Pierrot La Lune to fulfil its legal obligation.

How long do we save your data:
We will save your data in compliance within the Danish bookkeeping law.

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